Troubleshooting Slowness or Inability to Login in RoverERP | Rover Data

Administration

Resolution Steps

1. Check License Availability

Navigate to SYSTEM.D
Verify that the number of active users does not exceed the licensed limit
If licenses are exceeded, log off unused sessions or increase the license count as needed

2. Review Error Messages

Note any error messages received during login attempts
Take screenshots of errors and provide them to support for further analysis

If Experiencing Slowness

1. Test System Performance

Run standard reports and perform lookups to assess system responsiveness
Note if slowness occurs during specific actions (for example, running reports, opening screens, entering data, saving records)

2. Identify Patterns

Determine if slowness is system-wide or isolated to certain users, modules, or times of day
Check if slowness occurs when entering specific data, such as customer or part numbers

3. Gather Details

Document which actions are slow and any error messages encountered
Collect screenshots and detailed descriptions for support