Troubleshooting "Could Not Connect" Error When Logging into RoverERP After Server Move

Resolution Steps

1. Verify Local Firewall and Security Software

Check whether Windows Firewall or any third-party security software is blocking the RoverERP client or required port
Add exceptions for the RoverERP application and relevant port

2. Clear Cached Application Data

Remove or reset any cached configuration files or user profiles related to RoverERP on the affected PC
Check for old server references in configuration files and update them to the new server address

3. Confirm Network Configuration

Ensure the PC is on the correct network and subnet
Double-check that DNS and gateway settings are correct and match those of working PCs

4. Test Connectivity with Telnet or Port Checker

Use a tool such as Telnet or a port checker to verify that the required port is open and accessible from the affected PC to the new server

5. Reinstall RoverERP as Administrator

Uninstall RoverERP completely
Reinstall the application using administrative privileges to ensure all components are properly registered

6. Review Error Logs

Check RoverERP logs (if available) for more detailed error messages that may indicate the source of the connection problem

7. Contact Support if Issue Persists

If the problem continues after these steps, provide detailed information and error messages to RoverERP support for further troubleshooting