Resolving Unposted Transactions from RECEIPTS.P1 in RoverERP

Accounting

Problem Statement

Items are shown as received in RECEIPTS.R1, but there is no associated posting to accounts payable, indicating unposted transactions from RECEIPTS.P1.

Symptoms

RECEIPTS.R1 confirms items have been received
No corresponding accounts payable postings exist for these receipts
Month-end or financial reconciliation is impacted by missing postings

Cause

The RECEIPTS.P1 process did not complete successfully, leaving transactions unposted
The nightly SERVICE.CONTROL job may not have run or may have failed
Additional integration processes (such as GLINT.P1) may also need to be run

Resolution Steps

1. Check Nightly Service Status

Verify if SERVICE.CONTROL is scheduled to run nightly
Confirm whether the service ran successfully for the affected period

2. Review for Failures or Stuck Processes

If SERVICE.CONTROL did not run or failed, investigate the cause
Restart the service if it is stuck or not running

3. Manually Run RECEIPTS.P1

Execute RECEIPTS.P1 manually for the affected receipts to post transactions to accounts payable
Monitor for errors or warnings during the manual run

4. Run GLINT.P1 if Needed

If accounts payable postings are still missing after running RECEIPTS.P1, run GLINT.P1 to ensure all integrations and postings are completed

Verification

[ ] Confirm that all received items now have corresponding accounts payable postings
[ ] Check that RECEIPTS.R1 and accounts payable records are in agreement
[ ] Ensure that financial reconciliation and reporting are accurate

Note

Regularly monitor the status of nightly jobs and posting processes to prevent unposted transactions
Document any manual interventions for audit purposes

Additional Information

For persistent posting issues or if transactions remain unposted after following these steps, contact RoverERP support for further assistance
Review system logs for detailed error messages if processes fail