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Resolving ServicesClientTcp.ExecuteService Errors in RoverERP Due to Virus Blockers ​

2 min read
Administration

Problem Statement ​

Users encounter errors related to ServicesClientTcp.ExecuteService when using RoverERP. This issue may be caused by antivirus or endpoint protection software blocking necessary application components.

Symptoms ​

  • Error messages referencing ServicesClientTcp.ExecuteService appear during application use
  • RoverERP features may fail to load or function properly
  • The issue may coincide with recent changes or updates to antivirus or endpoint protection software

Cause ​

  • Antivirus or endpoint protection software (for example, SentinelOne) is blocking or interfering with RoverERP network or service communication
  • Required application files or network traffic are being quarantined or restricted by security software

So E

Resolution Steps ​

1. Identify the Security Software ​

  • Determine which antivirus or endpoint protection software is installed on the affected system (for example, SentinelOne)

2. Check Security Logs ​

  • Review the security software logs or quarantine list for any actions taken against RoverERP files or processes

3. Whitelist RoverERP Components ​

  • Add RoverERP application files and network processes to the security software whitelist or allow list
  • Ensure that all necessary ports and services used by RoverERP are permitted

4. Restart the Application ​

  • After updating security settings, restart RoverERP and verify if the error persists

5. Contact IT or Security Team if Needed ​

  • If you are unable to modify security settings, contact your IT or security administrator for assistance

Verification ​

  • [ ] Confirm that ServicesClientTcp.ExecuteService errors no longer appear
  • [ ] Ensure all RoverERP features and services function as expected

Note ​

  • Always coordinate with your IT or security team before making changes to antivirus or endpoint protection settings
  • Regularly update both RoverERP and your security software to maintain compatibility

Additional Information ​

  • For persistent issues, provide details of the error and security software to RoverERP support for further troubleshooting
  • Document any changes made to security settings for future reference