Resolving Locked Out User or Record in RoverERP Reconciliation

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4. ›Resolving Locked Out User Or Record In RoverERP Reconciliation

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Administration

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Resolution Steps

• 1.Confirm that no other users are actively using the record

Check for background windows or secondary devices.

• 2.Navigate to System.D

• 3.Open User List

• 4.Locate the user who is locking the record

• 5.Check with the user and ask them to log out. If they are in the middle of processing data, you can end up mismatched/corrupt data. The logoff command should only be used when a line is truly hung

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