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Resolving "Invalid Username/Password" Error for a Single User in RoverERP ​

2 min read
Troubleshooting

Problem Statement ​

A user receives an "Invalid Username/Password" error when attempting to log in to RoverERP. This issue may be related to the user's account status on the Windows host server.

Symptoms ​

  • A single user cannot log in to RoverERP and receives an "Invalid Username/Password" error
  • Other users are able to log in without issue
  • The problem persists even when the correct credentials are entered

Cause ​

  • User accounts for RoverERP are created within RoverERP, but a corresponding Windows account is also created on the host server upon first login
  • If the Windows account is locked out or disabled, the user will not be able to log in to RoverERP

Resolution Steps ​

  1. Check the User Account on the Windows Host Server

    • Open Computer Management on the host server
    • Expand the folder Local Users and Groups
    • Click on Users
    • Locate the user experiencing the issue
    • Right-click the user and select Properties
    • Ensure that the account is not locked out or disabled

  2. Unlock or Enable the Account if Needed

    • If the account is locked out, uncheck the Account is locked out box
    • If the account is disabled, uncheck the Account is disabled box
    • Click Apply and OK to save changes

  3. Attempt Login Again

    Have the user try logging in to RoverERP once the account status has been corrected.

Password Error

Verification ​

  • [ ] The user is able to log in to RoverERP without receiving the "Invalid Username/Password" error
  • [ ] The account remains active and accessible

Note ​

  • For SaaS clients, this issue will be handled by Zumasys Support
  • Always verify both RoverERP and Windows account status when troubleshooting login issues

Additional Information ​

  • If the issue persists after confirming the account is active, contact RoverERP support for further troubleshooting
  • Document any changes made to user accounts for audit purposes