Resolving "Invalid Username/Password" Error for a Single User in RoverERP

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4. ›Resolving Invalid Username Password Error For A Single User In RoverERP

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Troubleshooting

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Resolution Steps

1. Check the User Account on the Windows Host Server

   • Open Computer Management on the host server
   • Expand the folder Local Users and Groups
   • Click on Users
   • Locate the user experiencing the issue
   • Right-click the user and select Properties
   • Ensure that the account is not locked out or disabled

2. Unlock or Enable the Account if Needed

   • If the account is locked out, uncheck the Account is locked out box
   • If the account is disabled, uncheck the Account is disabled box
   • Click Apply and OK to save changes

3. Attempt Login Again

   Have the user try logging in to RoverERP once the account status has been corrected.

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