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# Resolving USAGE.P1 Not Capturing Data for a Specific Period in RoverERP

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Troubleshooting

# Problem Statement

USAGE.P1 did not report any data for a previous month or specific period, resulting in missing usage data.

# Symptoms

  • USAGE.P1 reports are blank or missing data for a specific period (e.g., previous month)
  • Usage data is incomplete or not updated as expected

# Cause

  • USAGE.P1 may not have been scheduled or run as part of the NIGHTLY or MONTHLY batch process
  • The service responsible for running USAGE.P1 may not have been started or may have failed during the relevant period
  • If the service was not running, usage data for the missed period will not be captured automatically

# Resolution Steps

  1. Confirm Batch Scheduling

    • Open SERVICE.CONTROL from the command prompt
    • Locate the Nightly or Monthly batch
    • Highlight the batch and click Properties > More Settings > Edit Queue
    • Check if the USAGE.P1 job is listed in the Batch Queue Definition

Bq E2

  1. Check Service Status

    • Verify that the service responsible for running the batch is in a Started status
    • If the service is not running, start it

Bq E3

  1. Manually Run USAGE.P1 for Missed Periods

    • If the service was not running or the job was missed, USAGE.P1 must be run manually for the affected period(s)
    • At the command prompt, type USAGE.P1
    • Provide the appropriate Job ID and set the dates for the period that needs to be processed
    • If multiple periods are missing, process each period one at a time

Bq E4

# Verification

  • [ ] Confirm that USAGE.P1 now reports data for the previously missing period(s)
  • [ ] Ensure that usage data is complete and accurate for all required dates

# Note

  • Always verify that batch jobs and services are scheduled and running as intended to prevent missed data in the future
  • Document any manual runs of USAGE.P1 for audit and tracking purposes

# Additional Information

  • For persistent issues or if you require assistance with batch scheduling, contact RoverERP support
  • Regularly monitor batch job status and service logs to ensure all critical processes are running