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# Resolving Usage Data Not Updating Due to USAGE.P1 Process Not Running

# Problem Statement

Usage data is not being updated as expected. The process responsible for updating usage, USAGE.P1, may not be running as part of the scheduled nightly or monthly services, resulting in missing or outdated usage records.

# Symptoms

Usage data is not current or missing for recent periods
Scheduled updates to usage are not reflected in reports or system screens
No recent job status messages indicating successful completion of the USAGE.P1 process

# Cause

The USAGE.P1 process, which updates usage data, is not running as part of the scheduled nightly or monthly service
The service responsible for running USAGE.P1 may have stopped or failed
Restarting the service does not retroactively update usage for periods missed while the process was not running

# Resolution Steps

# 1. Verify USAGE.P1 Scheduling

Check if USAGE.P1 is included in the nightly or monthly service schedule
Review the job scheduler or service configuration to confirm inclusion

# 2. Check Job Status Messages

Review job status logs or messages to determine if USAGE.P1 has been running as scheduled
Look for any errors or failures related to the process

# 3. Restart the Service (If Not Running)

If the service responsible for running USAGE.P1 is not active, restart it according to your system's procedures
Monitor to ensure the service starts successfully

# 4. Manually Run USAGE.P1 for Missed Periods

If usage data was not updated for a prior period (e.g., December), manually execute USAGE.P1 for the affected period:

Access the appropriate menu in RoverERP
Navigate to the process execution screen for USAGE.P1
Specify the period (e.g., December) for which usage needs to be updated
Run the process and monitor for completion

# 5. Verify Usage Data

After running USAGE.P1, check that usage data is updated for the specified period
Review reports or screens that display usage to confirm accuracy

# Verification

[ ] Confirm that USAGE.P1 is included in the scheduled services and is running as expected
[ ] Ensure that usage data is current for all periods, including any that required manual updates
[ ] Check job status messages for successful completion of the process

Note:
Restarting the service only resumes updates for future periods; it does not update usage for periods missed while the service was not running. Manual execution of USAGE.P1 is required to update usage for any missed periods.

# Additional Information

For ongoing issues with scheduled processes, review system logs and consult with your IT administrator or RoverERP support
Document all steps taken and retain screenshots for audit and troubleshooting purposes