# Resolving "Open failed: Execute (2): -2146827284" Error When Uploading Files in RoverERP
Read Time: 2 minute(s)
# Problem Statement
Users receive the error "Open failed: Execute (2): -2146827284" when attempting to upload files to a client in RoverERP. This typically occurs when trying to upload a file directly from a cloud storage location.
# Symptoms
- Error message appears during file upload:
Open failed: Execute (2): -2146827284
- The issue is commonly encountered when selecting files stored in cloud locations (for example, OneDrive, Google Drive, Dropbox)
- Upload fails on the "Files" page
# Cause
- RoverERP may not have the necessary permissions or compatibility to access files directly from cloud storage locations
- Uploading from a cloud location can result in access errors or failed uploads
# Resolution Steps
# 1. Copy the File to a Local Folder
- Locate the file in your cloud storage (for example, OneDrive, Google Drive)
- Download or copy the file to a local folder on your computer, such as "Downloads" or "Documents"
# 2. Upload from the Local Folder
- In RoverERP, navigate to the "Files" page where you need to upload the document
- Select the file from the local folder (not from the cloud location)
- Proceed with the upload
# Verification
- [ ] Confirm that the file uploads successfully without the error message
- [ ] Ensure the file appears as expected in the client's "Files" section
# Note
- Always upload files from a local directory to avoid access and compatibility issues
- If you continue to experience upload errors, contact RoverERP support for further assistance
# Additional Information
- For best results, keep frequently used files in a local folder when working with RoverERP
- Monitor for future updates that may improve cloud storage compatibility