# Creating a Credit Memo for a Customer in RoverERP
Read Time: 2 minute(s)
# Problem Statement
A customer claims they were short shipped by 1 piece, and a credit memo needs to be issued for the missing item.
# Symptoms
- Customer reports a short shipment
- Need to issue a credit memo to adjust the customer's account for the missing quantity
# Cause
- Short shipment or fulfillment error resulting in the customer receiving fewer items than invoiced
# Resolution Steps
Access the Credit Memo Entry Screen
Navigate to the Accounts Receivable or Sales module and open the option to create a new credit memo, often labeled Credit Memo Entry or similar.
Enter Customer and Invoice Details
Select the customer who is to receive the credit. Reference the original invoice or shipment, if applicable.
Enter the Credit Memo Line Item
Add a line for the item being credited. Enter the item number, description, and quantity to be credited, such as 1 piece. Enter the unit price and confirm that the total credit amount matches the value of the short-shipped item.
Add Notes or a Reason
Include a note or reason for the credit memo, such as Short shipped 1 pc.
Review and Save
Review the credit memo for accuracy. Save and post the credit memo to update the customer's account.
Send the Credit Memo to the Customer
Print or email the credit memo to the customer as confirmation.
# Verification
- [ ] Confirm that the credit memo appears in the customer's account
- [ ] Ensure the customer's balance reflects the credited amount
- [ ] Verify that the credit memo references the correct item and quantity
# Note
- Always reference the original invoice or shipment when issuing a credit memo for traceability
- For recurring issues or large discrepancies, review shipping and fulfillment processes
# Additional Information
- For assistance with credit memo procedures or system navigation, contact RoverERP support
- Document all credit memos for audit and customer service purposes